FREQUENTLY ASKED QUESTIONS

Check-in begins at 3:00 PM, and check-out is at 11:00 AM. Guests receive digital arrival instructions prior to their stay, making the check-in process fast and convenient.

Early check-in and late check-out may be available based on occupancy and availability. Additional fees may apply. Guests can submit requests through the hotel's digital concierge or contact the hotel directly.

Cancellation policies vary based on the reservation type and rate selected at booking. Guests should review their reservation confirmation for specific cancellation terms and deadlines.

Silver Collection Hotel is a fully digital hotel and does not operate a traditional front desk. Guests have access to a virtual concierge and digital guest services before, during, and after their stay.

Guests must be 21 years of age or older to check in and must present a valid government-issued photo ID and payment method.

Additional fees may apply depending on the property, length of stay, pet accommodation, or other optional services. Any applicable charges will be disclosed during the booking process.

A valid credit card is required to guarantee reservations. An $100 authorization hold or security deposit may be required at check-in to cover incidental expenses. (If no incidental expenses are accrued during the stay, the hold will be released promptly upon checkout.)

Silver Collection Hotel accepts major credit cards, including Visa, Mastercard, American Express, and Discover.

For reservations made directly through our website, changes or cancellations can be completed online by visiting the hotel’s website and entering your reservation details, using the same process as when the original reservation was made.

For reservations made through a third-party platform, such as Expedia, Airbnb, Hotels.com, or similar services, please contact the booking platform directly to make any changes or cancellations

Yes. Complimentary high-speed Wi-Fi is included with every stay, allowing guests to work, stream, and stay connected throughout their visit.

Yes. Silver Collection Hotel's spacious suites feature a full kitchen with a full-size refrigerator, stovetop, dishwasher, microwave, and essential kitchen amenities designed for both short and extended stays.

Yes. Every suite includes an in-unit washer and dryer, providing added convenience for extended stays, business travelers, and families.

Absolutely. With fully equipped kitchens, in-suite laundry, complimentary Wi-Fi, spacious accommodations, and digital guest services, Silver Collection Hotel is designed to make longer stays comfortable and convenient.

Housekeeping service is provided once per week for extended stays. Additional housekeeping services may be available upon request at an additional charge.

Guests of the Silver Collection Hotel can enjoy the amenities on our campus that are located at the adjacent Clubhouse and include free daily breakfast, resort-style pool, co-working spaces, high-end fitness center, spa and sauna.

The Clubhouse is within walking distance or a short drive away from the hotel building. Look at the map of this page: https://www.schsuites.com/fredericksburg-hotel

Yes. Silver Collection Hotel welcomes pets at select accommodations. A one-time, non-refundable pet fee of $50 apply.

Pet size, breed, and weight restrictions may apply depending on the property. Guests should contact the hotel directly for current pet policies and any applicable fees.

Guest safety is a top priority. Properties feature secure building access, modern safety systems, well-lit common areas, and digital guest communication tools designed to provide a safe and comfortable stay.

Yes. Silver Collection Hotel maintains a 100% smoke-free environment. Smoking, vaping, and the use of e-cigarettes are prohibited inside guest rooms and indoor public spaces. Cleaning fees may apply for policy violations.

Silver Collection Hotel does not charge traditional resort fees. Certain optional services may vary by
location.

Silver Collection Hotel offers free on-site parking for guests.

Parking is free to all hotel guests.

At this time, Silver Collection Hotel does not offer EV charging stations.

No, Silver Collection Hotel only offers self-parking.

No, Silver Collection Hotel does not offer shuttle service.

Yes. Popular rideshare services such as Uber and Lyft, as well as local taxi providers, are typically
available near Silver Collection Hotel.

Silver Collection Hotel Fredericksburg is located in the Central Park area of Fredericksburg, Virginia,
one of the region's premier shopping, dining, and entertainment destinations.

Nearby attractions include:

• Historic Downtown Fredericksburg
• Fredericksburg Battlefield
• Central Park Shopping Center
• University of Mary Washington
• Rappahannock River attractions
• Local dining, breweries, and entertainment venues

The hotel is located just minutes from Historic Downtown Fredericksburg, providing convenient
access to the city's restaurants, boutiques, museums, historic sites, and waterfront attractions.

Silver Collection Hotel combines the comfort of a fully furnished apartment with the convenience of a
hotel stay. Guests enjoy:

• Digital check-in and check-out
• Virtual concierge support
• Fully equipped kitchens
• In-suite washer and dryer
• Complimentary Wi-Fi
• Spacious accommodations designed for both short and extended stays

Yes. Guests can access a virtual concierge, Ivy, for arrival information, stay assistance, local
recommendations, and reservation support without needing to visit a traditional front desk.